TERMS OF USE AND OPERATION OF THE WEBSITE
GENERAL TERMS, USE OF SERVICES, AND USER RESPONSIBILITIES
Welcome to the website of the e-shop www.impex-kouloubis.gr. The e-shop belongs to the company ACHILLEAS KOULOUMPIS – IMPEX Ltd headquartered in Spata, at Spata Avenue 17th km, with TIN 095295053, Tax Authority of Pallini, (hereinafter the Company), with GCR No: 0008004601000, contact number: 210 4175813, fax: 210 4110771, e-mail: info@impex-kouloubis.gr. Our Company trades goods remotedly via our e-shop www.impex-kouloubis.gr, complying with the applicable national Law 4624/2019 and GDRP. In our e-shop other indicatively mentioned products are also available for sale.
The access and use of this website by any user, subscribed or not, is governed by the terms of use and operation of the website.
Each user of www.impex-kouloubis.gr before their access and use of the website shall expressly and unequivocally declare that they fully accept the terms of use and operation of the website, as well as any other term that fulfills the conditions of the applicable national Law 4624/2019 and GDRP. Therefore, the visitors are obliged to act within the national legal framework and the rules of International Law.
Signing in the website www.impex-kouloubis.gr, with the use of personal codes that a user chose at their signing up, shall consist a presumption of the identification of the relevant user. Therefore, the user’s activity after their signing in and during their stay, shall fully bind the owner of the codes. Users are solely responsible for the security of their codes. For these reasons, users are obliged not to disclose their personal codes to third parties and to sign out of their account after their browsing on the website, especially in cases where they have signed in from a computer of a third party or in an Internet cafe.
The unconditional acceptance of the above terms by visitors constitutes a necessary precondition for the access and use of this website. The acceptance of the terms shall be presumed if these terms are placed in a prominent position in the website. A user’s signing up as a member shall be deemed as an automatic acceptance of the terms of use and operation of the website.
Our website reserves the right to amend the terms of use and operation of the website unilaterally within the applicable national Law 4624/2019 and GDRP. Posting on this website is sufficient to put any term in effect. Website visitors should check for any amendment. Our website shall reserve the right to spend or discontinue the operation of this website for maintenance, improvement purposes, etc. at any time and with no prior notice to the website visitors.
Those contracting with the e-shop are obliged to respect the provisions of the Civil Code regulating legal capacity and in general validity of legal acts (Article 127 et seq. of the Civil Code). Therefore, potential consumers of our services and products shall contract validly with our Company if they are adults, namely they have reached the age of eighteen years and they have not been under partial or full legal guardianship (Article 128 of the Civil Code). Otherwise, the invalidity of the legal act is absolute and this legal act is considered as not to have been performed (Article 180 of the Civil Code). Invalidity of a part of the legal act shall entail invalidity of the entire legal act if it is inferred that it would not have been performed without the invalid part (Article 181 of the Civil Code). Consumers contracting with our e-shop shall have the rights and obligations provided for in Articles 513 et seq. of the Civil Code. If the legal act is annulled for any reason, the benefits of legal act’s parties are sought pursuant to the provisions of unjustified enrichment.
By accepting the terms, the users of this website are obliged, at making any kind of contract with the e-shop, to provide their full and accurate personal details required for a successful valid contract with the e-shop. Your contract with our company is considered to be established only when you receive the relevant “order confirmation” e-mail from our company and it is terminated after full payment of the order and, pursuant to the following, delivery of products.
Our Company is solely responsible only for the information provided to the website by the Company itself. The Company shall thoroughly check the information provided to its visitors, fulfilling the general obligation of check and care for the content of this website.
Our Company shall not be responsible for deficiencies in the availability of products due to force majeure, weather conditions, fire, strikes of the suppliers, unlawful conduct of third parties and in general reasons that cannot be attributed to the fault of the Company. Our Company is obliged to deliver the ordered products with the agreed properties and without actual defects (Article 534 et seq. of Civil Code). In case of a defective product, the Company’s responsibility is limited to its replacement.
In the disputes that may arise from the trading relationships of the e-shop, www.impex-kouloubis.gr, Greek law including the generally acknowledged rules of International Law is the applicable law. For resolving disputes arising from contracts for the provision of the Company’s services and products to the consumers the Greek Courts shall be competent and in particular the Courts of Athens shall have territorial jurisdiction.
All terms of use are considered essential. A violation in any way of the terms by visitors shall be subject to the penalties of the applicable national Law 4624/2019 and GDRP. In case of violation of these terms, the user may be blocked from the website. Our website’s disregard or non-exercise of its rights does not entail waiver of them.
Texts, images and photographs included on this website www.impex-kouloubis.grshall be subject to the applicable national Law 4624/2019 and GDRP. The included websites on this website are also protected as data bases.
The reproduction and storage on the computer (downloading) of each visitor and the possible retransmission of these to third parties are prohibited.
The recording and the direct or indirect, temporary or permanent reproduction of all works of the previous paragraph by any means and in any form are prohibited.
Pursuant to the applicable national Law 4624/2019 and GDRP the content of this website is protected, explicitly subject to all its rights and claims.
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COOKIES
Cookies are files which are permitted to be downloaded and stored on the computer of a user visiting a website, they are sent from a website to this user and follow a reverse course during subsequent user visits. Cookies are used for the user’s identification and the improvement of the customized services of each website by using statistics. The storage of Cookies files is permitted with the user’s consent. Cookies files may be used for advertising purposes. User can delete Cookies from their computer at any time and without noticing the relevant website.
RETURN POLICY
The Company offers you the opportunity, through the detailed descriptions that it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
We provide the terms and conditions for returning defective or non-defective products below.
Returns of Products due to delivery error
In any cases where the delivered products are other than the sold ones, by type or quantity, or the property previously agreed in writing with the Company is missing, the customer returns the products for verification and confirmation of the error. In this case the charges of returning the products to the company as well as the charges of returning to the customer shall be borne by the Company, provided that the return process proposed by the Company is respected.
Returns of defective products
In case a product bears a manufacturing defect, if it is certified by the authorized repairer who provides warranty, or in case the Company itself provides warranty directly, the following shall apply:
The warranty is provided for a limited period which is indicated in the detailed description of the products. At the end of this period or after repairing, the replacement of the products is possible with an additional charge following a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents accompanying the product (e.g. bill of lading-invoice) and its complete package. If the defect is found after the delivery and the package does not exist or if the package is received by the distributors at the delivery of the product, the package of the product is not required.
The return of the products will be carried out either by company’s personnel and means of transport, or via courier, or at the company’s warehouses. In cases of return via courier, the customer is charged with the delivery charges to the company and the company is charged with the delivery charges of the replaced or repaired product.
After the return of the products the defect reported by the customer is checked and then the customer is contacted in order to be informed about the results of the validation.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, if it is not possible to repair the product within a reasonable time and the Company cannot find another product of equivalent or better features or equivalent value for the replacement. In case the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the Company.
In case of payment in cash, if the customer had chosen the “pick up from the store” option, they will take their money back from the Company’s “store”. In case of payment via bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
In case the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined depending on the condition of the products and to unilaterally and unconditionally, set-off its claim against the customer in total or in part.
Returns of products which are considered defective upon delivery
The return of products which are considered defective upon delivery will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product should not be damaged and shall have all the original documents accompanying the product (e.g. bill of lading-invoice) and its complete package. In such cases, the following shall apply:
The product is received and checked to examine the defect mentioned by the CUSTOMER.
Provided that they have been previously received and checked by the Company, the product will be replaced by a similar new one, or in case of unavailability of another new product of equivalent quality and price, or if the customer does not wish a replacement, there will be a refund of the original purchase to the customer. The refund of the original purchase is made in the same way as the initial payment of the customer to the Company.
In case of payment in cash, if the customer had chosen the “pick up from the store” option, they will take their money back from the Company’s “store”. In case of payment via bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
The delivery charges for both returning the products to the Company and returning the replaced product to the Customer shall be borne by the Company.
In case the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined depending on the condition of the products and to unilaterally and unconditionally, set-off its claim against the customer in total or in part.
ORDERING PROCEDURE
After receiving your electronic order, the company will contact you immediately via the e-mail or phone number you have completed during your sign up so as to confirm your order or to clarify anything regarding your order and its delivery.
PAYMENT METHODS
- Cash on delivery
The order is paid on the delivery of the products.
- Payment with deposit to a bank account
The process of completing and delivery of your order, will start after depositing the relevant amount in one of the company’s bank accounts. In case you have chosen this payment method for your order, please state your full name or your company’s corporate name at the message accompanying your deposit, in order to avoid errors or delays.
Cooperating Banks:
- EUROBANK: 0026 0334 810200511263
ΙΒΑΝ: GR11026 0334 0000 810200511263
- NATIONAL BANK OF GREECE: 190/47065289
ΙΒΑΝ: GR 91 0110 1900 0000 1904 7065 289
- ALPHA BANK: 340 00 2330 000190
ΙΒΑΝ: GR69 0140 3400 3400 0233 0000 190
Shipping costs:
In the Prefecture of Attica:
The buyer shall be charged with the shipping costs of the courier company.
Outside the Prefecture of Attica:
The company undertakes free of charge to deliver the products to a shipping company in Athens. Shipping costs of the products from Athens to their final destination shall be borne by the buyer and shall be paid directly to the shipping company on delivery of the products to the buyer’s place.